Val,
Give them a phone on Monday. It's 01707-637900. I had got the number from SaraW on here and called them last Saturday. They took a message as they only have a skeleton staff in at the w/end. They phoned me first thing on Monday with local supplier details.
I picked a bag up that day and Toby loves it. He's never been keen on any other food in the 18months I've had but Dr John's he loves. I was giving him half anf half with his old feeding to introduce it slowly but after 3 days I switched completely because he was only eating Dr John's and leaving his old feed

Poops seem fine.
I'm got Dr John's Silver because Toby needs low protein and it same as previous feed (18%). It's about size/shape of flattened kidney beans and is crunchy.
So far, I'm really pleased with it and I think Toby is too

:D
Dot
ps. 15kg bags - Gold is 6.99, Silver is 5.99